Platform Usage Policy

Welcome to VaidyaSathi. This Platform Usage Policy outlines the rules, responsibilities, and acceptable use of the VaidyaSathi website and services. By accessing or using the Platform, you agree to comply with this Policy.

1. Purpose of the Platform

VaidyaSathi is an online technology platform that enables users to search for registered doctors and healthcare providers and book appointments.

VaidyaSathi acts solely as an intermediary and does not provide medical consultation, diagnosis, treatment, prescriptions, or emergency healthcare services.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age, or use the Platform under the supervision of a parent or legal guardian.
• Provide accurate, complete, and up-to-date information.
• Use the Platform only for lawful purposes.
• Comply with all applicable laws and regulations.

3. User Responsibilities

As a user of VaidyaSathi, you agree to:

• Provide truthful and accurate personal information.
• Book appointments only for genuine healthcare needs.
• Keep your login credentials confidential.
• Respect doctors, clinics, hospitals, and support staff.
• Verify appointment details before visiting the healthcare provider.
• Promptly update your information if it changes.

4. Prohibited Activities

You must not:

• Provide false, misleading, or fraudulent information.
• Create multiple fake accounts.
• Book appointments on behalf of others without authorization.
• Misuse or abuse appointment slots.
• Attempt unauthorized access to any account, server, database, or system.
• Upload malicious software, viruses, or harmful code.
• Use bots, scripts, or automated tools to access or misuse the Platform.
• Interfere with the normal operation or security of the Platform.
• Reverse engineer, copy, modify, or distribute any part of the Platform without written permission.
• Engage in harassment, abusive behavior, threats, or unlawful activities through the Platform.

5. Appointment Usage

Users should:

• Arrive at the clinic or hospital on time.
• Carry any required identification or documents.
• Follow the doctor’s or clinic’s appointment procedures.
• Contact the clinic or VaidyaSathi support if rescheduling or cancellation is required.

Repeated misuse of appointment bookings may result in suspension or termination of access.

6. Payments

Where applicable:

• Platform Convenience Fees are charged for appointment booking services.
• Consultation fees, if payable directly to the doctor or healthcare provider, are governed by their own policies.
• All payments must be made through authorized payment methods available on the Platform.

7. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials. You must immediately notify VaidyaSathi if you suspect unauthorized access to your account. VaidyaSathi is not responsible for losses resulting from failure to protect your account credentials.

8. Intellectual Property

All software, content, trademarks, logos, graphics, designs, and other materials available on the Platform are the intellectual property of VaidyaSathi or their respective owners. You may not reproduce, copy, distribute, modify, or commercially exploit any content without prior written permission.

9. Platform Availability

We strive to keep the Platform available at all times. However, VaidyaSathi does not guarantee uninterrupted or error-free operation and may suspend access temporarily for:

• Maintenance
• Security updates
• Technical issues
• System upgrades
• Circumstances beyond our reasonable control

10. Suspension or Termination

VaidyaSathi reserves the right to suspend, restrict, or permanently terminate access to the Platform without prior notice if a user:

• Violates this Policy.
• Provides false information.
• Engages in fraudulent or illegal activities.
• Attempts to compromise the Platform’s security.
• Misuses appointment booking services.

Where appropriate, such actions may also be reported to the relevant authorities.

11. Limitation of Liability

VaidyaSathi is responsible only for providing the appointment booking platform. We are not responsible for:

• Medical advice, diagnosis, or treatment.
• Doctor availability or schedule changes.
• Clinical outcomes or treatment results.
• Prescription accuracy.
• Disputes between patients and healthcare providers.
• Technical failures caused by third-party services beyond our reasonable control.

12. Changes to This Policy

VaidyaSathi may update or revise this Platform Usage Policy at any time. The latest version will be available on the website with the updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

13. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of VaidyaSathi.

14. Contact Us

For any questions regarding this Platform Usage Policy, please contact:

By using the VaidyaSathi Platform, you confirm that you have read, understood, and agreed to comply with this Platform Usage Policy.