Consent for Data Processing

📅 Effective Date: 15 August 2026 🔄 Last Updated: 01 August 2026

Welcome to VaidyaSathi. This Consent for Data Processing explains how VaidyaSathi collects, uses, stores, and processes your personal information when you use our Platform.

By creating an account, booking an appointment, registering as a doctor, or otherwise using the VaidyaSathi Platform, you expressly consent to the processing of your personal data as described in this Policy.

1. Purpose of Consent

Your consent allows VaidyaSathi to process your personal information for the purpose of providing safe, secure, and efficient appointment booking services.

2. Information We May Process

Depending on your use of the Platform, we may process:

A. Patient Information

Full Name
Mobile Number
Email Address (if provided)
Date of Birth & Gender
Appointment Details

B. Doctor Information

Full Name & Qualifications
Medical Registration Number
Clinic or Hospital Details
Identity Verification Documents
Contact Information

C. Technical Information

IP Address & Device Information
Browser Information & Cookies
Session Information & Usage Logs

D. Payment Information

We process payment metadata including Transaction ID, Payment Status, Payment Date, and Payment Method.

Note: VaidyaSathi does not store complete debit card numbers, credit card numbers, CVV, UPI PINs, or internet banking credentials.

3. Purpose of Processing

Your personal data may be processed to:

Create and manage your account.
Book and manage appointments.
Verify doctor registrations.
Process Platform Convenience Fee payments.
Send appointment confirmations and service notifications.
Provide customer support.
Prevent fraud and unauthorized activity.
Improve Platform performance and user experience.
Comply with applicable legal and regulatory requirements.

4. Voluntary Consent

Providing personal information is voluntary. However, certain information is necessary for appointment booking and related services. If required information is not provided, some services may not be available.

5. Sharing of Personal Data

Your information may be shared only where necessary with:

The doctor, clinic, or hospital selected by you.
Authorized payment gateway providers.
Technology and infrastructure service providers acting on our behalf.
Government authorities or law enforcement agencies where disclosure is required by applicable law.

VaidyaSathi does not sell or rent your personal data to third parties.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to help protect your personal data against unauthorized access, disclosure, alteration, or destruction. While we take appropriate security measures, no online system can guarantee absolute security.

7. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent will apply prospectively and may affect our ability to provide some or all Platform services. Certain information may continue to be retained where required by applicable law or for legitimate business purposes.

8. User Rights

Subject to applicable law, you may request to access your personal data, correct inaccurate information, update your information, request deletion of your personal data where legally permissible, withdraw consent where applicable, or raise questions/concerns regarding data processing.

9. Retention of Personal Data

Personal data will be retained only for as long as necessary to provide Platform services, meet legal and regulatory obligations, resolve disputes, maintain financial and operational records, and protect the legitimate interests of VaidyaSathi. After the applicable retention period, data may be securely deleted or anonymized.

10. Policy Updates

VaidyaSathi may update this Consent for Data Processing from time to time. The latest version will always be published on the Platform with the updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

11. Contact Us

For questions regarding this Policy or your personal data, please contact:

VaidyaSathi Privacy & Data Protection Team
📧 Privacy Email: privacy@vaidyasathi.in
📧 Support Email: support@vaidyasathi.in
🌐 Website: https://vaidyasathi.in

12. Consent Declaration

By registering an account, booking an appointment, submitting information, or continuing to use the VaidyaSathi Platform, you confirm that:

You have read and understood this Consent for Data Processing.
You voluntarily consent to the collection and processing of your personal data for the purposes described in this Policy.
The information you provide is accurate and complete to the best of your knowledge.
You understand that you may withdraw your consent where permitted by applicable law, subject to legal and operational limitations.

By using the VaidyaSathi Platform, you expressly consent to the processing of your personal data in accordance with this Consent for Data Processing, the Privacy Policy, the Data Protection Policy, and other applicable Platform policies.